1. We reserve the whole right to alter stated or advertised pricing at any time. Any previously advertised pricing either printed or discovered on the internet will remain invalid. The price validity quoted at time of contact with us, either by email, phone or personal visit, is only valid for a maximum of seven days and must be provided in writing from ourselves.
  2. All course bookings require a deposit of cleared funds to secure your placement. Deposits are non-refundable where the applicant fails to fulfill their obligation under these conditions.
  3. Full payment for your course must be received no later than fourteen days prior to the first day of your course commencement. If your deposit is not received within the given time period of fourteen days Your placement will be canceled.
  4. Your right to cancel is subject to the following:
  5. If you need to cancel or postpone a course you must give us four weeks notice in writing, extenuating circumstances will be considered and any outcome will remain at our strict discretion.
  6. Courses can only be cancelled or postponed once, after which time, a further deposit will be required to secure your rescheduled placement.
  7. Cancellations Less than four Weeks prior to the start of the course will result in the entire loss of the course cost, we reserve the right to consider extenuating circumstances that will remain at our sole discretion.
  8. For your security, we will not accept cancellations by phone, text or social media. If you wish to cancel or postpone a training course. you must provide it in writing or via electronic email. Cancellations will only be accepted during our business hours, not at evenings, weekends or public holidays.
  9. Your course can be rescheduled once only, and remains an equivalent course subject, booked and taken within three months of the original course booking. All or any outstanding fees must be settled in advance. Any further cancellations of the same course will result in forfeiture of all fees paid to date.
  10. Proof of identity, signed Terms & conditions, delegates agreements and your student form must be returned to us prior to receiving confirmation of your course placement. You will receive seven working days from the date of your booking to return the aforementioned documents to us. Subject to satisfactory completion and submission, your placement will be acknowledged, subject to all or any outstanding fees are settled in a timely manner. You will receive your course confirmation, welcome letter, manuals and or exam papers pertinent to your course will be sent to you at this time.
  11. If you do not receive any expected communications from us within seven working days, you are required to contact us at your earliest convenience so that we can ensure and verify all the personal details we hold for you are correct.
  12. Please provide the correct spellings and any punctuation of your name for your awarded certificate.
  13. Courses may be transferred into another person’s name, subject to an administration charge of £50.00
  14. It remains your sole responsibility to inform us of any previous qualifications.
  15. You are required to consult your local bye laws and determine any insurance requirements. To ensure compliance, some insurers may require certain pre-requisites prior to insuring your business.
  16. We provide limited support post successful training for a maximum of six months. Certain courses may require continued practice to perfect post your course, as your skills continue to evolve. We are not required to reimburse part or in full for any personal deficiencies in your capabilities or circumstances to perform any treatments not deemed to meeting your own personal expectations. Each Individuals learning abilities and capabilities cannot be compared due to their own levels of capability and ability. You are encouraged to inform your tutor in the first instance of any additional support you may require or of any changes that may affect the outcome and your expectations. We offer comprehensive post training support and sound advice, in addition we also host adhoc `drop by’ days should you feel you need additional support in your chosen subject. It is in our very best interest to assist you and encourage you to embrace your new-found skills with confidence.
  17. With private courses, you have a maximum of six months post training to complete all case studies including exams and assessments. Additional time for submission may be granted and a meeting between the tutor and the student to discuss and agree a suitable extension.
  18. Please advise the company of any disabilities or additional learning requirements you may have prior to your course. This will allow us to assist you further in your chosen subject.
  19. We reserve the right to cancel and re-schedule or amend any course in whole or in part of any course due to insufficient applications, registrations, or reasons beyond our direct control including changes in regulation and or legislation.
  20. Where The Skin Pro academy is required to cancel a training course, we will not be required to reimburse the applicant for any transportation, accommodation, subsistence, loss of earnings or any other associated costs.
  21. On very limited occasions, we may be required to operationally reduce overall course prices at the final hour to increase the level of attendees to inadvertently prevent the cancellation of courses. On these limited occasions you will not be eligible for such reduced prices. Similarly, if you have paid an early bird booking price, we would not charge you more if we sell the other placements at full price. From time to time we offer promotions, these promotions are only valid for customers at that present time and are subject to availability cannot be purchased or honoured in retrospect.
  22. Whilst delegates are on the premises, they are obliged to strictly abide by all Health and Safety policies that are in place. Where a delegate appears disruptive to other delegates and or breaches any health and safety guidelines, or appears to be under the influence of drugs or alcohol, presents any endangerment to themselves or to others, for which we have a zero tolerance, and will without hesitation ask that candidate to leave the premises. Candidates that are asked to leave due to their behavior, disregard or any other breach given above, will not be entitled to a refund.
  23. The Skin Pro Academy does not accept responsibility or any liability for delegate’s belongings whilst they are on site. This includes ANY personal equipment and vehicles which are brought onto the premises and remain entirely at the owner’s risk.
  24. Tutors reserve the right to ask students to complete a written, oral exam and/or other supporting case studies. This is at their discretion and to maintain the highest level of tutoring standards. Should students wish to engage in any refresher courses or one to one additional training, this will be charged at £50.00 per hour with a minimum of a two hours being required.
  25. Certificates can be replaced with an administration cost of £30.00 per certificate, enabling reprinting, postage and associated administrative matters. Payment is to made at the time of ordering your replacement certificate. Certificates will say ‘Duplicate’ on them.
  26. As an ethical and responsible company, we operate an equal opportunities policy. Students will not experience or expected to participate in any form of discrimination, including sexism, ageism or racism at any level or at any time. The Skin Pro Academy will not tolerate, physical, verbal or mental abuse by any party at any time. With this
in mind, students are advised that both males and females attend our courses and will be working together to fulfil the tasks required by the course and the tutor. Should you decided you are not comfortable with our moral working practices and wish to terminate your placement as a result you will NOT be entitled to a refund in part or in full.
  27. The Skin Pro Academy operates a non-smoking policy including vaping on the premises.
  28. Mobile phones must remain switched off through out the duration of the course whilst in the training room. If you are expecting to receive and urgent call which can not be avoided, please consult your tutor prior to commencement of the class.
  29. Children are not allowed at the training venues at any time.
  30. We comply with the Data Protection Act GDPR 2018. Full information regarding how we use your data will be provided upon request.
  31. Complaints in the first instance should be addressed with the assigned tutor, lecturer or person in charge. If you are dissatisfied with any aspect of your course it will be heard in accordance with the company` complaints procedure for delegates, which is made available upon request. Independent awarding bodies will not accept complaints directly unless you have followed this complaints process.
  32. All successful delegates receiving a formal qualification certificate on completion, demonstrates compliance, competence and has met the requirements of the intended course, it does not provide any further or future guarantee of responsible workmanship, levels of performance, continued ability, ethical practices for any future endeavors and remain inexhaustive.
  33. All intellectual property including electronic property, is the sole property of the Skin Pro Academy and the unauthorised reproduction of course materials, booklets or training aids is strictly prohibited. All matters and manners of reproduction to a third party must be given expressly in writing by the Skin Pro Academy.
  34. Delegates should not contact our Trainers or staff personally either by personal phones, home addresses, e-mails or social network sites. However, our staff can be contacted via our business email provision, or by calling The Skin Pro Academy directly.
  35. Post training support is available between Monday to Friday 10am to 5pm. There is limited support available over the weekends and evenings, however we will try to assist where possible.
  36. Governing Law/Disputes – Our laws are governed by the courts and laws of England.

 

Sales of Goods

  1. All orders of Machines and kits are deemed special order and are in relation to the agreed terms of business to business trading. The purchasing or ordering of any goods from The Skin Pro Academy you are automatically agreeing to the terms herein.
  2. All kits/machines will not be handed over or delivered until full payment has been received. Once payment has been received your kit/machine will be ordered. Please be advised that kits/machines may take up to four weeks to be delivered.
  3. Kits/Machine cancellations must be done in writing only to head office. Only by direct agreement with a managing director will your return be accepted for a credit note. Credit notes can be used against any other products or courses with The Skin Pro Academy. We have a no refund policy which is quoted at the time of purchase. 
 Items returned must be unopened and still in its original packaging and unused. For health and safety reasons we are unable to accept the return of needles for exchange.
  4. Machines/Kits or other products sold by The Skin Pro Academy and sold on to trainers or other third parties must be sold at our recommended retail price. 
No items sold by The Skin Pro Academy must be sold on any sales sites, social media sites or third party websites which include but not exclusive to eBay, Facebook or Gumtree.
  5. Machines that are faulty are subject to our terms and conditions which allow us to repair or replace the machine within a 
reasonable time frame. 
Machines must be maintained as per instruction manuals. Non-manufacturer faults will not be covered by the warranty and additional charges may be applied direct from the manufacturer.
  6. We hold no responsibility for loss of business whatsoever due to delay in delivery of your machine/kit or when your machine is 
in for service or repair. We may where possible be able to offer you a loan machine.
  7. Loan machines must be maintained and kept in good condition during your possession. Damages to the loan machines may result in repair charges. It is important that machines are returned in the same condition to us and sent well packaged and sent by guaranteed delivery. You will be responsible for return costs. Loan machines must be surrendered upon request. We reserve the right to charge for any items not returned to us within the agreed time scale at £25 per item per day.
  8. Kit contents are subject to change without notice and contents may vary. You will however still receive items equivalent to the 
original price & Kit.
  9. Neither party shall be in default if by reason of any delay in the performance of or failure to perform any of its obligations 
hereunder if such delay or failure is caused solely by strikes acts of God or the public enemy riots incendiaries interference by civil or military authorities compliance with governmental laws rules and regulations delays in transit or delivery inability to secure necessary governmental priorities for materials or any fault beyond its control or without its fault or negligence. Should Force Majeure subsist for a period greater than 3 months either party shall have the right to terminate the Services
  10. This Agreement shall be governed and interpreted by the Laws of England regardless of the place of execution or the place of performance and the parties hereto submit to the exclusive jurisdiction of the English Courts.
  11. The company hold no responsibility for misuse of equipment or products and cannot be held responsible for any claims personally brought against you. The Customer shall hereby indemnify the Company against any loss or damage claimed against the Company by any third party
  12. The Company shall not be liable for any consequential losses (which, for the avoidance of doubt, shall in this Agreement include loss of profits) howsoever caused.
  13. The Product and any components, spares, accessories or products supplied by the Company are warranted against defects
in workmanship and materials for a period of 12 months from the date of dispatch by the Company. This shall be the only warranty given by the Company in respect of the Product and any components, spares or accessories. All other warranties
 and conditions implied by statute, common law or otherwise are hereby excluded to the extent that the law permits. For the avoidance of doubt the Company in particular gives no warranty that the Product conforms to any specification or is fit for any specific purpose.
  14. The Company shall at its option either replace, repair or issue a credit note to the Customer for any Product or components, spares or accessories found to be defective by reason of poor workmanship or faulty materials.
  15. The Company shall however be under no obligation to take any action unless:
  16. the Company has been notified of the defects in writing by the Customer within 7 days of the discovery of such defects and in any event not later than 12 months from the date of dispatch (as to both of which time shall be of the essence) and;
  17. the defective goods have been returned to the Company’s premises and;
  18. examination of the goods by the Company discloses to its satisfaction that such defects exist and have not been caused by mishandling, misuse, neglect, improper installation, improper repair, insufficient or inadequate or improper maintenance, or by alteration or accident (the Customer being liable to pay to the Company the cost, as certified by Company, of the examination of any goods in respect of which the Company does not accept liability under this paragraph). Using items not designed for the machines invalidates your warranty.
  19. Degradation of machines, handpieces or accessories from prolonged exposure to damp, heat or astringents shall not be 
considered a defect for the purposes of these terms and conditions.
  20. Servicing and cleaning of the handpiece, machine or accessories is not covered under the warranty and this service will be 
charged for whether during the warranty period or otherwise.
  21. The Company shall have no liability whatsoever to the Customer in relation to any defects in the Product, or in any 
components, spares or accessories, and in particular the Company will not be liable for the return of the Contract Price, for any 
costs incurred for the shipment of defective components or for any consequential losses (including loss of profit).
  22. Warranty repairs will be carried out at our premises or such other premises as shall be decided by the Company in its absolute 
 No equipment should be returned to the Company without the prior written authorisation of the Company.
  23. Equipment repaired or replaced under this warranty is warranted only for the remaining unexpired portion of the original 
warranty period which was applicable to the repaired or replaced equipment.